Billing

• Can I have a payment plan?
• Can I send a check?
• How can I get clarification about a recent charge?
• How do I cancel my account with Net Elevation?
• I’m working on taxes. Can I see my billing history?
• My credit card expired, or I got a new one. What should I do?

Domains & Hosting

• Am I allowed to post “this” on my website/server?
• Have you ever worked with GoDaddy, Network Solutions, iPower, or other hosting company?
• How do I cancel my account with Net Elevation?
• How do I renew my domain name registration?
• How do I setup IMAP e-mail on my iPhone or iPad?
• I think my site was hacked. What should I do?
• I’m getting an SSL error on my website.
• My domain name expired. Can I get it back?
• My website has a “Bandwidth” notice. What should I do?
• Who hosts my website?
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My Account

• Can I review the contract that I agreed to?
• How can I check the status of my project?
• How do I access my website to make changes?
• How do I cancel my account with Net Elevation?
• What is a web consultant and who is mine?

Quotes & Doing Business

• Can I design my own website?
• Can I get a referral fee?
• Can I put you on a monthly retainer?
• Can I review the contract that I agreed to?
• Can you do a rush job, fast turnaround?
• Can you make my website look exactly like ….?
• Can you recommend a photographer/videographer?
• Can you recommend an accountant or lawyer for my business?
• Can you recommend an attorney for trademarks, copyrights or trade secrets?
• Do you know anything about Wordpress?
• Do you work with customers in “insert state here”?
• Do you work with Sharepoint?
• How can I move my site to another provider?
• How long will it take to build a new website? Can you have it done by Friday?
• How much will it cost to do my idea?
• I heard you charged $xx for someone’s website. How come my price quote was different?
• I want to meet in person. Will you meet with me?
• Is Google Adwords a waste of money? I tried it once and it didn’t work.
• My budget is $xx. Can we work together?
• Thanks for the excellent work. Can I give you a testimonial, or referral?
• What is SEO and how do I improve my Google rankings?
• Will you help me fix a website that someone else built?
• Will you help with my Squarespace or Wix website?
• Will you promise not to work with my competitors?
• Will you sign a non-disclosure agreement (NDA)?
• Will you work on a project at our location?
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Support and Web Updates

• Can I allow a 3rd party web designer to access my site?
• Can I allow multiple/other people to update my website?
• Can I see my analytics?
• Can you just Photoshop this picture?
• How do I access my website to make changes?
• How do I edit a page on my website?
• How do I get tech support?
• How do I send a large file to you?
• I e-mailed/called you. Did you receive my question?
• I think my site was hacked. What should I do?
• My site isn’t working right on IE, Firefox, Safari, Chrome, etc. What’s the deal?
• What is a web consultant and who is mine?
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Website Questions

• Am I allowed to post “this” on my website/server?
• Can I allow a 3rd party web designer to access my site?
• Can I allow multiple/other people to update my website?
• Can I copy text from someone else’s website?
• Can I design my own website?
• Can I see my analytics?
• Can I use Dreamweaver?
• Can you make a mobile app? What is the difference between a mobile app and a mobile website?
• Can you make my website look exactly like ….?
• Do I have to say “Web Design by Net Elevation” on my site?
• How can I check the status of my project?
• How can I move my site to another provider?
• How do I access my website to make changes?
• How do I edit a page on my website?
• How do I write content for my website?
• How long will it take to build a new website? Can you have it done by Friday?
• I built my site 3 years ago. How can it be outdated already?
• I ran an automated report about my site, and it tells me there are errors. What’s the deal?
• I think my site was hacked. What should I do?
• My site isn’t working right on IE, Firefox, Safari, Chrome, etc. What’s the deal?
• What are the important numbers in Google Analytics?
• What is SEO and how do I improve my Google rankings?
• Will you help me fix a website that someone else built?
• Will you help with my Squarespace or Wix website?
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Wordpress

• Do you know anything about Wordpress?
• How do I edit a page on my website?
• I think my site was hacked. What should I do?
• What is Wordpress?
• Wordpress Terminology