I think my site was hacked. What should I do?
First of all, realize that it’s more common than you might think. Despite all precautions, sites are sometimes hacked. Typically, these hacks are not dangerous – in most cases, they install some adware or redirect your pages somewhere else. These hacks are installed by “bots”, not by live hackers. While annoying, this type of adware is easy to cleanup and does not represent a serious threat.
It is very rare for an individual hacker to gain access to secure information. Nevertheless, we take all precautions to minimize the chances of it ever happening.
If you suspect your site was hacked, contact us right away. The sooner we remove the hack, the fewer issues they can cause. Do not panic – in most cases, it is easily fixable by locating and removing the malicious files. In rare cases, we may restore from an older backup.
We always change passwords after a hacking incident.